This policy explains how to cancel WAXBOARD and when Elrod Technologies Group, LLC ("ETG," "we," "us," or "our") issues refunds. It applies to subscriptions, credit purchases, trials, and promotions unless a separate written agreement says otherwise. It is part of the Terms of Use.
1. Cancelling a Subscription
You can cancel at any time in your account settings or billing portal, with no need to contact support. Cancellation stops future renewals. You keep paid access until the end of the current billing period, after which your account moves to read-only access: you can still view and export your content, but you cannot create workspaces or run processing until you subscribe again.
If we terminate your account for a violation of the Terms of Use, access ends immediately and no refund is due.
2. When We Issue Refunds
We will refund:
- duplicate charges;
- charges made in error, including renewals charged after you cancelled;
- unauthorized charges reported within 60 days; and
- the unused portion of a billing period if the Service was unavailable for a significant period due to a problem on our side that we did not resolve within a reasonable time.
Otherwise, payments are non-refundable. This includes partial billing periods, unused time after cancellation, unused features, and renewals you did not cancel before the renewal date. We may make exceptions at our discretion.
3. Credits
Purchased credits are non-refundable once added to your account, except for duplicate purchases or payment errors. Purchased credits do not expire, and they stay in your account after you cancel a subscription, as long as the account stays open. See the Billing and Payment Policy. Credits are forfeited when an account is closed.
4. Trials and Promotions
Free trials, beta access, promotional credits, and discounts may be limited to eligible users and may change or end. If a trial converts to a paid plan, the conversion terms are shown at sign-up, and you can cancel before the trial ends to avoid being charged.
5. How to Request a Refund
Email legal@elrodtg.com with your account email and the charge in question. We aim to respond within 5 business days. Approved refunds are returned to the original payment method; the time for the refund to appear depends on your bank or card issuer.
6. Chargebacks and Disputes
Please contact us before disputing a charge with your bank so we can fix it directly. While a chargeback is pending, we may suspend paid features on the account. Fraudulent or abusive chargebacks may result in account termination.
7. Your Legal Rights
Nothing in this policy limits any refund, cancellation, or consumer rights you have under applicable law that cannot be waived.
8. Contact
Refund and cancellation questions: legal@elrodtg.com