This policy explains how long Elrod Technologies Group, LLC ("ETG," "we," "us," or "our") keeps different kinds of information in connection with WAXBOARD, and what happens when you delete content or close your account. It supplements the Privacy Policy.
1. Our Approach
We keep information only as long as we need it to provide the Service, meet legal and accounting obligations, resolve disputes, enforce our agreements, and keep the Service secure. When we no longer need it, we delete it or make it anonymous.
2. Retention Periods
| Information | How long we keep it |
|---|---|
| Workspace content (files, drawings, prompts, outputs) | While your account is open, until you delete it |
| Deleted workspace content | Removed from active systems within 30 days of deletion |
| Backups | Overwritten on a rolling cycle of up to 35 days |
| Account information | While your account is open, plus up to 90 days after closure |
| AI request data held by AI providers | Up to 30 days, for abuse monitoring only |
| Security and diagnostic logs | Up to 90 days, or longer if needed to investigate an incident |
| Billing and tax records | 7 years, as required for accounting and tax purposes |
| Support conversations | Up to 3 years after the conversation ends |
These periods may be extended where Section 5 applies.
3. Closing Your Account
Before closing your account, you can export your workspace content from your account settings. When you close your account, we delete your workspace content from active systems within 30 days and from backups when the backup cycle completes. Some information, such as billing records, is retained for the periods above.
4. Organization Accounts
If your account belongs to an organization, the organization's administrator controls its workspace content and may set different retention under its agreement with ETG and the Data Processing Addendum.
5. Legal Holds
We may keep information longer than stated above when reasonably necessary for legal claims, investigations, audits, legal process, regulatory requests, or security incidents. We delete it once the hold is lifted.
6. Changes
We review this policy when our infrastructure, vendors, or AI processing change, and will update the "Last updated" date when we do.
7. Contact
Questions about data retention: legal@elrodtg.com